- Changing Suppliers: A Lesson in Poor Customer Service

Changing Suppliers: A Lesson in Poor Customer Service

Okay, it’s not a normal Monday morning and while I’ve slept on my frustration, I can tell you that I am totally pissed off at two of the countries leading telecommunications companies – Rogers and Primus.

But let me explain – calmly. Rationally. In moderated tones rather than the screaming that I’ve had to resort to to try to get somone to fulfill a change made to my accounts with both of these huge firms. Wait…let me count to 10 again…as I’m getting upset just reading my logs on these changes.